This quiz aims to evaluate your understanding of the module you have just studied. It is important to be well prepared for this because the quiz in this online course will be equivalent to 50% of the final mark. The other 50% will be obtained via a practical exam. Both online quiz and practical evaluation pass mark is 80%, and you will only be certified once both are passed
Some instructions:
- All questions must be answered in the pre-established order
- All questions must be answered before the allocated time elapses
- The pass mark is 80%
- Before you press the Start button, make sure you have thoroughly studied all the lessons, as you only have two chances to pass the quiz.
Good luck!
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Question 1 of 12
1. Question
What should your minimum ratio of retail vs services be?
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Question 2 of 12
2. Question
This is a common mistake made by therapists, who looks down on selling
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Question 3 of 12
3. Question
We sell to clients, as the pure focus to make more money.
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Question 4 of 12
4. Question
Which part of a client’s journey makes them feel that they are listened to, and cared for?
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Question 5 of 12
5. Question
A Therapist only need to do a consultation with their client during their first visit to the clinic?
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Question 6 of 12
6. Question
When you prepare for a consultation, take into consideration the following:
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Question 7 of 12
7. Question
In order to not appear pushy in your sales pitch, you could do the following:
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Question 8 of 12
8. Question
Which of the following is key in a conducting a consultation?
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Question 9 of 12
9. Question
Open questions prompts the other person to reply “yes”or “no”.
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Question 10 of 12
10. Question
What are the preferred method of questioning a client?
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Question 11 of 12
11. Question
Within how many rings should a phone call be answered?
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Question 12 of 12
12. Question
When is a sales conversation or presentation a waste of time?